Terms of Service

Effective Date: [07/11/2025]These Terms of Service apply to all visitors, users, and customers who access or place orders on the Lumeors website. By using our website and completing a purchase, you agree to abide by all terms, policies, and guidelines outlined below.

By accessing and using the Lumeors website, you confirm that you accept these Terms of Service and agree to comply with all applicable laws and regulations. If you do not agree to these terms, you may not use our website or purchase any products from us. All site usage and orders are subject to ongoing compliance with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Our website and products are intended for use by individuals 18 years of age or older. By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian. We do not knowingly sell products to minors.

All products sold on Lumeors, including our EMS microcurrent nose clip, are beauty wellness accessories only. They are not medical devices, not intended to diagnose, treat, cure, or prevent any disease. Product effects are personal and may vary among individuals. We do not guarantee permanent or identical results for every user. All product descriptions, images, and statements on the website are for reference only.

When you place an order, you agree to provide accurate, complete, and up-to-date contact and shipping information. We reserve the right to cancel or refuse any order for reasons including invalid address, suspected fraudulent transaction, excessive bulk order, or violation of our store rules. Once an order is confirmed, you are responsible for completing payment in a timely manner.

All product prices displayed on the website are in US dollars, exclusive of shipping fees unless stated for free shipping promotions. We reserve the right to adjust product prices, promotions, and shipping fees at any time without prior notice. All payments are processed through secure third-party payment gateways. We do not store your full credit card or payment details on our server.

All returns and refunds are strictly governed by our official Return & Refund Policy. For personal reason returns, a 45% processing fee will be deducted from the total payment amount. All returned items must be sent to our designated official return address only. We reserve the right to reject returns that do not meet eligibility conditions.

All content on the Lumeors website, including text, logos, product images, graphics, layout, and copywriting, is protected by intellectual property copyright. You may not copy, distribute, modify, resell, or use any of our website content for commercial purposes without our written permission.

You agree not to: misuse the website, attack the server, upload malicious files, use false identity information, place malicious orders, or violate local and U.S. internet laws. We reserve the right to restrict or block your access to the website if you violate these rules.

Lumeors shall not be liable for any indirect loss, accidental damage, personal discomfort caused by improper product use, or delays caused by customs, logistics, force majeure events. We are not responsible for any third-party website links displayed on our site.

We may update these Terms of Service at any time without prior notice. Changes will take effect immediately once posted on this page. Your continued use of the website after updates means you accept the revised terms.

If you have any questions regarding these Terms of Service, please contact our customer support team:Email: support@lumeors.comWorking Hours: Monday–Friday, 9AM–5PM ESTBusiness Address: [Flat 5B, 123 Nathan Road, Tsim Sha Tsui]