Privacy Policy

Effective Date: [07/11/2025]

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Lumeors (the "Site").

By using the Site, you agree to the collection and use of your information as outlined in this policy. If you do not agree with our practices, please do not use the Site.


1. Personal Information We Collect


We collect two types of information about you: information you voluntarily provide, and information automatically collected when you use our Site.

Information You Voluntarily Provide


When you make a purchase, create an account, or contact us for support, we collect:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (optional)
  • Payment information (processed securely by third-party payment providers; we do not store full credit card details)

Information Automatically Collected


When you visit the Site, we automatically collect certain information about your device, including:

  • IP address
  • Web browser type
  • Device information (operating system, screen resolution)
  • Pages you view on our Site
  • Date and time of your visit
  • Referring URLs (websites that directed you to our Site)

We use cookies and similar tracking technologies to collect this data. You can disable cookies through your browser settings, but some features of the Site may not function properly if you do so.


2. How We Use Your Personal Information


We use the information we collect for the following purposes:

  • Process and fulfill your orders, including shipping and payment verification
  • Send you order confirmations, shipping updates, and customer support communications
  • Respond to your questions and resolve support issues
  • Send marketing communications (if you have opted in to receive them)
  • Improve the Site's functionality, user experience, and security
  • Comply with legal obligations (such as tax reporting and fraud prevention)
  • Prevent unauthorized access to the Site and protect against fraudulent transactions


3. Sharing Your Personal Information


We do not sell, rent, or trade your personal information to third parties for commercial purposes. We only share your information with trusted service providers who assist us in operating our business, including:

  • Shopify: Our e-commerce platform provider, who processes your order and payment information
  • Payment Processors: Such as PayPal or Stripe, who securely handle your payment transactions
  • Shipping Carriers: Such as USPS or UPS, who deliver your orders to your address
  • Analytics Providers: Such as Google Analytics, who help us understand Site usage (we share anonymized data only)

We may also disclose your information if required by law, or to protect our rights, property, and safety, or the rights, property, and safety of others.


4. Your Privacy Rights (U.S. & California Residents)


If you are a resident of the United States (including California), you have the following rights under applicable privacy laws (such as the California Consumer Privacy Act, or "CCPA"):

  1. Right to Access: Request a copy of the personal information we hold about you.
  2. Right to Delete: Request that we delete your personal information, subject to certain exceptions (e.g., legal or tax obligations).
  3. Right to Opt-Out: Opt out of receiving marketing communications from us at any time (you can use the "unsubscribe" link in our emails, or contact us directly).
  4. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights (e.g., we will not charge you different prices or deny you access to the Site).

To exercise any of these rights, please contact us at support@lumeors.com. We may require verification of your identity to process your request.


5. Data Retention


We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order information: Retained for 7 years for tax and legal record-keeping purposes
  • Marketing preferences: Retained until you opt out of communications
  • Site usage data: Retained in anonymized form for analytics purposes only

When your information is no longer needed, we securely delete or anonymize it.


6. Data Security


We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • SSL encryption for all Site traffic and payment transactions
  • Secure, password-protected access to our admin systems
  • Regular security updates and vulnerability testing

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.


7. Children's Privacy


The Site is intended for use by individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete the information.


8. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.